Mis-sold solar panels seem to be the hottest talk today. There are thousands of people who are complaining about mis-sold solar panels. They are not aware of the steps and the measures to undertake. Have you been mis-sold solar panels? What to do in such a situation? Well, this article highlights the necessary steps that you need to initiate.
You have the right to a claim
Do you believe that you have been mis-sold solar panels? If so, your claim should be that there has been misrepresented. It basically means that there has been a wrong information on which you relied. It was the incorrect information delivered by the seller and it influenced you to invest and enter into a contract. The best solution is to end your contract and get your money back.
Claim for the damages
When there has been a case with the mis-selling of solar panels, claiming for the damages can be challenging and not at all easy. This is because you won’t be able to come up with the precise sum of the amount on the loss that you have undergone. For example, if you have wrong information of the savings that the solar panels can deliver, it is vital to present a figure of the shortage.
Make a complaint to the company
It is necessary from your end to act as quickly as possible. You have to be, moreover, clear about the things you want the company to make everything right. You need to inform the company regarding the mis-sold of the solar panels and demand for the end of the contract. In case, you have verbally made the complaint, don’t forget to write a letter confirming on the telephonic discussion and demand for a quick action.
ADR is an option
In case, after your complaint, the company doesn’t respond to your demands, you have the option of using the ADR or the Alternative Dispute Resolution service. The service offers:
- A medium to find if the parties in dispute can find any favourable and peaceful solution.
- An impartial scheme that is independent.
Claims for your credit cards
In case, your mode of payment was a credit card, you can claim for the costs under the Section 75 of the 1974 Consumer Credit Act. Where would Section 75 apply?
- You have used the entire sum or a part of it via the credit card. It is essential to note that the contract cost must not be greater than 30,000 pounds.
- The solar panel company has made arrangements for financing for you to make a part of the amount or the entire sum for the installation of the solar panels.
Have you been mis-sold solar panels? Are you aware of the steps you need to take? Claim for your rights. Getting in touch with the company is necessary. In case, your claims are not valued, you can complaint to the FOS or the Financial Ombudsman Service, especially when eight weeks have passed after you claimed for the money.